Refund policy

Returns & Replacements

At FEREL, every garment is individually handcrafted using traditional techniques and requires extensive time and skilled craftsmanship to produce. Because of the nature of our work, we do not offer refunds.

If your order arrives with a manufacturing defect or workmanship issue, please contact us at ayesha@ferel.co with your order number and clear photographs of the issue.

Once your request has been approved, the defective item must be returned to FEREL and received by us within the following timeframes:

Orders within Pakistan: The item must reach us within 7 days of the delivery date.
International orders: The item must reach us within 14 days of the delivery date.

The cost of shipping the item back to FEREL is the customer's responsibility. Once the item has been received and inspected, we will repair or replace it and ship the corrected piece back to you at no additional charge.

This policy applies only to manufacturing defects or workmanship issues. Items damaged through wear, improper care, alterations, misuse, or normal wear and tear are not eligible for repair or replacement.

Cancellation Policy

At FEREL, every piece is handcrafted to order and requires dedicated time and craftsmanship. Once an order is placed, the piece is assigned to a craftsman who takes responsibility for creating your garment from start to finish.

Cancellations are therefore only accepted within 24 hours of placing an order. After this 24-hour period, your order enters the production process and can no longer be cancelled.

We encourage you to carefully review your order, size, and details before completing your purchase. Once production has commenced, we are unable to accommodate cancellation requests.